Our refund policy lasts 30 days. If 30 days have gone by since your purchase, we are not obligated offer you a refund or exchange but we respect our customers and will do so in some cases.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
Sale or discounted items
To complete your return, we require a proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received your refund, first check your payment method as it may take some time before your refund is officially posted. There is always some processing time before a refund is posted. If have waited a number of days and you still have not received your refund, please contact us using our contact page.
Sale items (if applicable)
Only regular priced items may be refunded or exchanged, unfortunately sale or discounted items cannot be refunded or exchanged.
Exchanges (if applicable)
We only exchange items if they are defective or damaged upon delivery. Sizing charts are clearly visible on product pages and should be followed before ordering. Unfortunately sale or discounted items can not be exchanged.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
If you qualify for a return, you should contact us using our contact page and we will get back to you with further instructions. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are returning any item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If we do not receive the item we can obviously not issue a refund.
If you have any further questions or concerns please contact us!